Version 1.4 · 30 September 2026
Provider and the order
The provider is IMARA TECH SOLUTIONS LIMITED trading as T1Drama, Office@t1drama.com, telephone +86 19076150691, Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong. The accepted Order Schedule identifies the work, total price and tax treatment, payment, scope, delivery date and time zone, revisions, rights and support. Save this notice with the accepted agreement. Commissioned production is a service; a licence for a completed downloadable work is assessed separately as digital content where applicable. A consumer label alone does not establish the legal category.
Commercial policy and mandatory rights
T1Drama offers no additional voluntary change-of-mind refund policy. Mandatory cancellation, reasonable-care-and-skill, conformity, repeat-performance, price-reduction and other statutory remedies remain. A blanket forfeiture of unperformed work is not imposed. AI, bespoke work, bank transfer or prepayment does not by itself remove consumer rights.
For a covered distance service contract, the normal cancellation period ends 14 days after the day the contract is entered into. Do not substitute a later bank-verification date for that legal event. Exercise cancellation by a clear statement through the contracting channel or Office@t1drama.com; the form below is optional. Statutory extensions apply if required cancellation information was not provided.
Services requested during the cancellation period
No early performance is assumed. If you expressly request it after receiving the required information, cancellation while the service remains incomplete can require a proportionate payment for what was lawfully supplied. The right is lost on full performance within the period only where all required express requests and acknowledgements were obtained. Starting alone is not full performance. If the necessary information or request was absent, the law may prevent charging for work in that period. Your remedies for defective work remain.
Unticked choice for a production service:
□ I expressly request that the production services in my identified Order Schedule begin before the applicable cancellation period expires. I understand that, if I cancel before completion, a proportionate amount may be payable where the law permits. I acknowledge that I lose the cancellation right after full performance only if all legal conditions are met. This does not waive rights concerning defects or non-performance.
Order and SOW version: __________ Requested start: __________ Customer name and acceptance time/time zone: __________
If this choice is not made, agree a lawful start date after the period. Do not promise a conflicting three-working-day due date before resolving the start conditions.
Immediate supply of completed digital content
This is a separate choice, used only for an identified completed digital-content supply rather than the production-service request above. Before supply, obtain both express consent to begin during the cancellation period and acknowledgement of the resulting loss of cancellation rights, and provide the required durable contract confirmation. Do not preselect or combine it with a general terms checkbox.
□ I expressly consent to supply of the completed digital content identified in this order before the cancellation period ends, and acknowledge that I lose the statutory cancellation right when supply begins if the legal conditions are met. This does not remove remedies for non-conforming content.
Work/version: __________ Order: __________ Name and acceptance time/time zone: __________
Refunds and complaints required by law
Where a cancellation refund is due for the relevant service or digital-content contract, it is made without undue delay and within the applicable 14-day statutory deadline, subject only to deductions the law permits. Do not charge a refund fee or force store credit. Any lawful alternative to the original payment means requires the required agreement and must not impose a fee. The absence of voluntary refunds does not delay mandatory remedies.
Optional cancellation statement
To IMARA TECH SOLUTIONS LIMITED, Office@t1drama.com, at the company contact address above: I notify you that I cancel the identified service or digital-content contract. Order and work/service: __________. Contract date and, where relevant, delivery date: __________. Customer name and contact address: __________. Date: __________. Signature only if submitted on paper: __________.
No particular form or reason is required where the law allows a clear cancellation statement. Retain the received time, applicable policy version and response; do not classify a statutory request as a discretionary refund.